International Delivery
Preparation
We understand you are excited to receive your items.
Kindly allow us 3 working days to prepare your orders.
Lost/Stolen or Misaddressed Packages
SyraSkins will not be responsible for lost/stolen or misaddressed packages. If you have provided us with the wrong address, you would responsible for the additional shipping charges incurred to re-ship your package.
Enquiries
If you have any other enquiries or feedback, please do not hesitate to email us at syraskins@gmail.com. Our working hours are from Wednesday to Sunday, 12pm to 6pm. CLOSED Mon, Tues and Public Holidays <3. Emails sent outside these working hours will be replied to in the morning of the next working day.
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Do note that the shipping cost is based on the actual weight or volumetric weight - whichever is greater. Volumetric weight is the size of the actual box in which the merchant packs your purchase, not the products themselves. The price for the shipping rates provided may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, currency conversion rate and other factors.
International Shipping
SyraSkins delivers worldwide. We will always strive to deliver your parcel as soon as we can, within the stipulated timeframe.
However, please consider that delivery times for overseas parcels may take longer due to the long-distance travel required. Additionally, during festive seasons, huge online campaigns and sales periods, we foresee a spike in volume which may cause brief delays to the delivery time as well.
Delays in parcel delivery could be due to various reasons such as:
- Force majeure events like natural disasters and inclement weather conditions
- Customs clearance complications
- Peak periods with high sales volume
We sincerely apologise for any inconvenience that this may have caused you. If your order is delayed for an extended period, please contact our support at +65 83282843 for further assistance.
Rest assured that SyraSkins will always try our best to follow up and prioritise these delayed parcels.
*Transit times may vary depending on exact destination.
*Prior to NO customs clearance delay.
Custom Duties
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and are not able to tell you what the cost would be, as customs policies and import duties vary.